Nutri-Lawn

The Intercorp Group

Slip Stream Data Inc

"I wanted to write to thank you for your valuable assistance as we set up our new office a few months ago.
With few parameters other than ""the best you've got for the least amount of money"", you did just that in addressing our photocopying and communication needs. We got what we needed, when we needed them!
Knowing that you personally service these machines and supply the toner cartridges at competitive pricing as well are value-added extras not usually found in today's marketplace.
We have been thoroughly satisfied with both the products and your responsiveness and look forward to a long-standing business relationship for all our office equipment needs!"

Sincerely,

Melanie Devine
Office Administrator

Equipment Express Inc.

To Whom It May Concern:

"This letter is to inform you, that, we find Doug Snodgrass to be reliable and very courteous. He has been servicing our fax and photocopiers for approximately 4 years.
If you require any more information please don't hesitate to contact our office."

Your truly,

Carrie Fraser
Office Manager

Enterprise and Business Group

"I am writing on behalf of Doug Snodgrass, owner and operator of Econocopy. Doug is a graduate of the Self Employment program offered by Lutherwood CODA. This program includes 8-weeks of training in business management and planning. I have personally reviewed Doug's business plan and believe he is well prepared to meet the office machine needs of small companies and home offices.

Previous to joining the program, Doug provided copier servicing as an employee of OE Canon. I had the opportunity to work with him at the administrative offices of Lutherwood CODA. Doug was always pleasant and communicative. He got to the root of problems quickly, explained what he had done on the job and was happy to offer advice. On one occasion, after identifying a recurring issue, he linked us with the local sales representative to adjust the copier settings for better efficiency. I would be happy to recommend Doug's services."

Sincerely,

Laura Gorman
Business Advisor/Trainer

Milverton Garage Limited

"Thanks Doug for your help with replacing our old copier so promptly. We were back in business immediately. You even came up on the weekend, just to get us going!
I must admit that I expected this kind of excellent service after helping me keep the old copier going at the fire hall.
Keep up the good work."

Thanks,

Darrell Reis
General Manager

Kinko's

"As Manager of Kinko's, I have been a customer of Doug Snodgrass for the past 10 years. Doug has ensured that my equipment has been up and running in my busy 24 hour operation. I have found Doug to possess exceptional technical knowledge of all my equipment that he serviced over the years. Doug is very proactive in his technical dealings often coming in unscheduled to do preventative maintenance on equipment to ensure minimal down time.
I have found Doug to be exceptionally personable as well, developing a repoire with myself and my coworkers. Doug always takes the time with us to discuss the issues with the equipment, as well as letting us know he truly cares about our business.

It has been a pleasure dealing with Doug over the last 10 years and I certainly would not hesitate to commend him for his exceptional customer care and technical know-how."

Sincerely,

Scott McCracken
Branch Manager

University of Guelph

"I am writing this letter in acknowledgement and support of my 9 years working relationship with Mr. Doug Snodgrass. Working at Kinko's from 1993-1997, and as a manager for M&T Printing Group University of Guelph for 1997-present, I have had several encounters with Doug, as he was responsible for servicing our colour copiers.

Doug previously worked for Canon, and while representing this company he was always punctual, helpful and meticulous during his service calls. He made every effort to explain the procedures he was implementing, and how we could best maintain our equipment. He was always friendly and was willing to go the extra mile to ensure excellent customer service. I was always confident that our machines would be serviced in an efficient and timely manner when Doug was called. He continues this quality of service with Econocopy.

I would have no hesitation recommending Doug in regards to servicing equipment as his knowledge base and personality would make him an asset to any company. I wish him all the best in his future endeavors, and I consider myself fortunate to be working with him again."

Sincerely,

Ryan Solomon
Facilities Manager

Royal Canadian Legion Waterloo Branch No.530

"Thank you for your recent assistance in supplying the new Canon NP6521 photo copier we purchased from your company.

Your great and prompt service in securing, delivering, and setting up this machine was greatly appreciated by our entire Executive and Membership. The machine performs excellently and gives us very good photo copies along with all the functions such as enlarging and reducing capabilities.

We would highly recommend your company and service to anyone considering to do business with you. Thanks again."

Sincerely,

Jack Westphal
Branch Manger

Kitchener-Waterloo Poppy Fund

Dear Doug:

"On behalf of the Kitchener-Waterloo Poppy Fund, we would like to thank-you for your continued good service with regards to the repairing and servicing of our Canon Copier Machine.

Your prompt attention and thoroughness, whenever service is needed, are certainly appreciated, along with your reasonable costs for equipment and maintenance.
Once again, we appreciate the Customer Service relations we have with your Company."

Yours truly,

Cathy LaFlamme
Administration

Marlene's Fun Tours

"We have used the services of Econocopy and Doug Snodgrass for the last two years with the servicing of our copy machine. We had purchased a copy machine from Econocopy in 2000 and have been very pleased with the service, he is prompt when we need a service, and capable of advising us over the phone how to fix the problem.

He is also prompt at getting supplies to our office, as well.
In all, we have been very happy with Econocopy and Doug's service."

Yours Truly,

Marlene Boakes